Apple’s Replacement Program for Dead Time Capsules!
Apple announces replacement program for some 2008 Time Capsules
If you have a Time Capsule that died…stopped powering on, likely from an overheated power supply, and it falls into a certain range of serial numbers, you might be in luck. Apple recently announced a program to replace certain Time Capsules made in 2008 that stopped working:
Symptoms: Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.
I liked the concept of the Time Capsule (backup drive and router in one), when it first released. But the design of it seemed to have an inherent problem, in a word, a problem with HEAT.
Simply put: Electronic products produce heat. Heat can destroys electronics. Thats why most computers have fans inside them. Well the plastic box that the Time Capsule is housed in, is lovely and designed beautifully as all things Apple. BUT it presents a problem…the problem of zero Air Flow. It just doesn’t have any real holes to let hot air out/cool air in, PLUS to compound the problem, the rubber base is on the bottom acts as an insulator. So many of them have died. I know from experience, having two clients who with Time Capsules that had this problem and died. Ergo sites such as the Dead Time Capsule Memorial Page appeared, created because of so MANY Time Capsule owners having this same problem. Many owners had a Time Capsule that would last 6-18 months before it the power supply would burn out from the heat buildup.
Finally though APPLE seems to have stepped up to the plate and offically implemented the Replacement Program mentioned above. THEY WILL TAKE CARE OF YOU and give you a replacement. In my opion they handled this very good Customer Service for one I took into the Apple Store. Thanks Apple for recognizing a problem (finally) and taking care of it.
So if you have this problem, and you have a T.C. that falls into the stated range of Serial Numbers, contact Apple now.
UPDATE (1/2012) Since this post was originally written, Apple ended their replacement program.
1 Comment
Certainly works. Thanks for the post.