“This might be the most deserved 5-star review I’ve ever given. ProMac/NYC is as good as it gets!” – (RD, Yelp)

Update: please call or email us and let us know about your exact needs. We are back to making house calls very locally however we can solve many issues “remotely” as well. We accept drop-offs too.

Expert Computer Help & Tech Support In NYC : (212) 873-2390

Check our many RECOMMENDATIONS
& 5-Star reviews on: GOOGLE & YELP

 

Find out for yourself why ProMacNYC offers the best tech support you can find in New York City.

Since starting ProMac/NYC way back in 2004 “Mac Guru” Jed has helped over a thousand NYC computer owners solve problems by offering expert yet friendly, personalized computer tech support, upgrades and many repairs.

How have we stayed in business since 2004? Well a good amount of our clients are customers who have been with us for years and years.

Many of them got our name via a recommendation: “You should call my amazing tech guy Jed at ProMac!” Other clients found ProMac/NYC on their own or found good reviews from on Google and Yelp.

Jed: “I got my first Mac back in 1985…A artsy, customized Apple IIci which was in a clear plexiglass case (really!). It cost me two grand which was a  fortune for me, but I learned everything I could about it and eventually started helping people to help pay it off. I got a lot of business from word of mouth recommendations. 

I can make an on-site house call to your home or office to help you with whatever tech problems you have at an affordable rate compared to the competition. In addition to house-calls, I also offer drop-off, offsite, or remote services at even more affordable rates when I don’t need to spend time traveling. Unlike say when you call the the Geek Squad you won’t get some random different kid who doesn’t know what another guy they sent before did. With my service,  you will get the same professional (and hardly a kid) the next time too, some one who knows your computer and history well (ie, yours truly ProMacNYC’s chief, cook, bottle washer and Main Mac Daddy, Jed: formerly with NYU’s IT Department, a Mac lover / Apple specialist with over 30 years of Apple Macintosh hardware and software experience! )”

I’ve seen basically every type of problem over the years. I explain things clearly, not in Geek Speak, so that you understand. I’m based on the Upper West Side and have numerous clients on the UWS but naturally support other areas in Manhattan, like the Upper East Side, uptown, downtown, etc. I can travel to most boroughs in NYC if there is subway nearby. Depending on the exact issue, it is sometimes possible that I might tell a client ‘you know a house-call is not needed, I might be able to fix your issue by phone or via a “Remote” tech support session’ and screen sharing, which is less expensive than a house-call. Of course many issues might require onsite support, or even you bringing in your equipment to me (UWS 86th St).

When you engage me you are getting many years of tech knowledge and experience to assist you with your specific needs or issue, quickly.

About The Owner: Jed Weaver is an experienced IT PROFESSIONAL (LinkedIn) who’s worked for years at New York University’s IT department (archived bio) and NYU’s School of the Arts). He is a specialist in everything Apple / Mac including: all Mac desktop and laptop computers, Apple IOS devices (iPhone, iPad, etc) Apple TV…what have you. Services include almost all computer & tech problems, many upgrades, instruction and tutoring, data recovery, purchase recommendations, many (but not all) types of repair, and more… all offered at a  fair and competitive rate – generally cheaper than the Apple Store, Geek Squad and most of the competition (one of whom charges a whopping $500+ to make a house call! Seriously!)

In addition to Macs I also support PC / WINDOWS owners, and I even “do Linux” / Ubuntu ( free, open source software which is better than Windows!)

SERVICES INCLUDE:

• Help with “Working From Home”, Improving Wifi, Networks, Skype, Zoom, instruction….
• Computer tune ups, slowdown, cleanup, troubleshooting problems, data transfer from old to new computer, backup solutions
• Software/Hardware Setup & Consulting, new computer setup, onsite and remote support services
• Mac OS support, fixing System problems, crashes, boot/startup failure. Upgrading your OS!
• Malware, virus removal, fix pop ups, password help, fix mac forgotten login password, etc
• Hardware upgrades (ie, SSD and Hard Drive upgrade, larger size hard drive, adding RAM memory, etc.)…
• Software, installation, instruction, one-on-one personalized training…
• Hard Drive problems, Data Recovery, File recovery, backup solutions….  
• Networks (wired/wireless), fixing network issues, improve wifi, internet connectivity…
• IOS, Apple device support, mobile devices, (iPod, iPad, iPhone, sync issues, etc)
• Web Site Creation and Design, WordPress, Editing an existing website, converting to wordpress, domains, registration, transfer, hacks…
• Email solutions / help, Gmail experts!
• Help with PC users switching to Mac; transferring data, converting, fixing issues….
• Video, TV, Streaming… purchase recommendation, setup, Roku, Amazon Fire TV, Amazon tablets, Netflix, Amazon Prime Video, Chromecast, video, editing, conversion…
• Hardware & Software support: Mac Software training and tutoring, IOS, iPhone, iPad, Amazon Kindle, Fire,  iTunes, iPhoto, Photos, problem solving, Audio & MIDI software support, email support, Mac/Windows integration (Boot Camp, Fusion, Parallels), Software support (iPhoto, iTunes, Final Cut Pro, Photoshop, Logic Pro, WordPress, Blogs) and more….

NEW: Help with TV and Streaming devices, such as Amazon Fire TV and Roku as well as  related issues like improving networks, fixing weak WiFi in your apartment….

Now offering REMOTE SUPPORT for certain issues;  call us if you would like to inquire about our Remote Support Service (via phone, iChat, Skype, or TeamViewer) REMOTE SUPPORT Service costs less than an onsite housecall. As Remote Support payment would be electronic payment (via Venmo, Paypal, Zelle/Chase Quick Pay, etc) you will need to have an electronic payment setup for this service.

 Phone: (212) 873-2390  

 Email:  promac99@gmail*

(*Hint : dot com – written that way to cut down Spam!)

and yes we do support PC owners too, we just love Macs more

 

*ProMacNYC is ECO FRIENDLY. We recycle computer equipment as much as possible, and travel green (by bike) or use public transportation. Please support Eco Friendly businesses like us!

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