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How to use iChat for Screen Sharing & Remote Support

Posted by promacnyc on April 12, 2011 in Fix, How-To, Mac, Tips |

iChat is a very useful software tool for me. It enables me to do Remote Support with clients. One of the features of iChat is it can enable two computers to Screen Share. This lets me actually see a clients screen. As you might imagine this can be very useful for doing Remote Tech Support with a client. Not only […]

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Apple’s Replacement Program for Dead Time Capsules!

Posted by promacnyc on July 18, 2010 in Mac, Maintenance, News |

Apple announces replacement program for some 2008 Time Capsules If you have a Time Capsule that died…stopped powering on, likely from an overheated power supply, and it falls into a certain range of serial numbers, you might be in luck. Apple recently announced a program to replace certain Time Capsules made in 2008 that stopped […]

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Snow Leopard HP Printer Drivers updated; v.2.2! NEW

Posted by promacnyc on September 28, 2009 in Mac, Maintenance, Software Updates |

Here is the link for the updated drivers just released (9/22/09) Many more drivers are supported! Direct link :   http://support.apple.com/kb/DL907 And this link from Macworld offers quite a few details on the HP printer/Snow Leopard story (with interesting note about HP seemingly telling customers after they found no driver for thier old printer to go buy […]

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HP Officejet printers & Snow Leopard UPDATE 2

Posted by promacnyc on September 10, 2009 in How-To, Mac, Maintenance, News, Software Updates |

Update: Apple Software Update HP PRINTER DRIVERS 2.0 — yesterday notified me of a new software update for Snow Leopard Here is a direct link http://www.apple.com/downloads/macosx/apple/firmware_hardware/hpprinterdriversformacosxv106.html Please post your success (or lack thereof) and/or comments.

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Basic Mac Maintenance 101 / Self-Help Procedures

Posted by promacnyc on August 13, 2009 in Backup, Fix, How-To, Mac, Maintenance, News, Tips |

  Some of my clients ask me if theres basic Mac Maintenance they can do themselves. The answer is “Yes” – and its EASY! Regularly perform “Repair Permissions” (via Disk Utility). Doing this It will help keep your computer healthier  It takes only 3 Easy Steps: Locate Disk Utility (in Applications/Utilities). It may be easier to find with Spotlight. […]

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Time Capsule ‘Hang’ Restore Problem & Backup Issues

Posted by promacnyc on July 1, 2009 in Backup, Mac, Maintenance, News |

I recently had a kind of bad experience with having to do a Restore from a Time Capsule. It was very frustrating, so I thought I’d post about this problem. Following Apple’s instructions exactly, I booted up from a Leopard Installer Disk, chose the “Restore from Time Machine backup” Utility…etc, and so far so good. It […]

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